To comply with A2P 10DLC regulations, we adhere to the following rules regarding mobile communications:
● Opt-In Consent: We will only send SMS or other communications to individuals who have explicitly opted in to receive such messages. You may opt out at any time by following the unsubscribe instructions provided in the message.
● Data Usage for Messaging: We will only use your mobile information for the purposes you have explicitly consented to. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may share information with subcontractors strictly for operational support services, such as customer service, but this data will not include any text message originator opt-in data or consent information.
● Compliance with Messaging Laws: All mobile communications will comply with the Telephone Consumer Protection Act (TCPA) and A2P 10DLC standards to ensure the lawful use of messaging services in the state of Texas.
● Purpose of Messaging: Our messaging service is primarily used for clients about their support request. By texting the keyword “TICKET” to opt in, you consent to receive SMS or other forms of electronic communication from us.
● Opt-Out Procedures: You can opt out of SMS communications at any time by texting “STOP” to 936-666-1014. You will no longer receive SMS communications from us. To rejoin, you must opt in again as you did initially.
● Help and Support: If you need assistance with our messaging services, reply with the keyword “HELP” for additional support, contact us directly at help@trueway.com, or call 936-666-1014.
● Message and Data Rates: Message and data rates may apply for messages sent to you from us, and for messages you send to us. Message frequency may vary based on the nature of the communications. For questions about your text or data plan, please contact your wireless provider.
● Carrier Liability: Carriers are not responsible for delayed or undelivered messages.
● Privacy Policy: For privacy-related inquiries and details on how we protect your personal information, please refer to our Privacy Policy at