Business Phone Etiquette: The Do’s and Don’ts

It’s true what they say — communication is key! The way you interact with your clients and business partners can make or break these relationships. Read our latest article for the do’s and don’ts of business phone etiquette:


  1. Listen carefully

We understand the importance of multi-tasking — it’s productive and efficient. However, multi-tasking often prevents us from actively listening to caller requests. Give callers your undivided attention by removing distractions from your environment.

Business Phone Etiquette: The Do’s and Don’ts - Trueway
  1. Speak clearly

When communicating face-to-face, we can rely on non-verbal cues, such as body language, for help with interpreting verbal communication. However, miscommunications are more likely to occur over the phone, as we are unable to rely on non-verbal cues. Therefore, it is important that you enunciate when speaking to someone over the phone. 

  1. Be personable

Exceptional customer service isn’t exclusive to face-to-face interactions. When taking a business call, greet your caller with the same warmth and friendliness you would if you were meeting in person.


  1. Interrupt

When taking business calls, it is your job to listen and respond to caller requests. If you are interrupting your caller, then you are not actively listening. Allow your caller to explain their circumstances or ask their question before responding.

  1. Transfer or place a caller on hold without their permission

We understand the importance of efficiency. When customers or clients call, your priority is to find solutions to their requests as quickly as possible. However, if you’re rushing to transfer your caller, you may appear rude or impatient. Before placing a caller on hold, ask for their permission and explain your reasoning for doing so. 

  1. Use an outdated phone system
Business Phone Etiquette: The Do’s and Don’ts - Trueway

Using an outdated system can affect your call quality, which ultimately affects your ability to communicate.At Trueway, our phone systems provide HD audio on speakerphone and handset, allowing for clear, effective communication. Interested in learning more about our products? Click here.

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