Over the past decades, the usage of VoIP phones has increased and changed exponentially across businesses of all sizes. Here are a few VoIP trends you can expect to see in 2021:
5G Will Become More Mainstream
5G (fifth-generation) was first introduced in late 2019 and made a more widespread appearance in 2020. 5G is a wireless network that boasts improved internet connectivity and faster communication speeds; these are just two of the many perceived benefits of 5G.
With its potential to revolutionize business telecommunications as we know it, we expect that 5G will become the standard in 2021.
Fewer Analog Telephones
With the introduction of mobile phones and VoIP systems, we have seen a decline in the use of analog telephones. Let’s face it — analog telephone lines have become a thing of the past!
As we move toward more remote work, the need for cloud-based solutions has increased. Businesses need phone systems that are flexible, mobile, and provide improved call quality. With the emergence of new telecommunications technology, we expect analog telephones will move closer to extinction in 2021.
AI for Customer Service
AI (Artificial Intelligence) has become increasingly popular over the years — and in a world that is moving more toward self-service, we don’t expect this will change anytime soon.
Because AI software provides quick, automated solutions, businesses are adopting this new technology as a means to increase productivity and serve their customer base more efficiently. We believe more businesses will use AI software in 2021 to provide busy customers self-service options.
Greater Competition with Video Conferencing Systems
In 2020, much of the population was working from home due to COVID-19. Therefore, video conferencing systems became a necessity for businesses looking to maintain operations during the pandemic. With COVID cases still on the rise, remote work and video conferencing may become a more long-term solution.
In 2021, we predict VoIP distributors will likely feel the pressure to compete with video conferencing platforms, like Zoom.
Trueway offers a wide range of VoIP products. We have a system suited for your every want and need! Interested in learning more about our products and services? Schedule a call with one of our professionals today!